After sending a return request via email, I received a reply stating that my other emails were never received.

Dear Evan,

I was surprised to ready your two emails below this morning . It seems that you tried to contact us for some problems, but for some reason your message never reached me.

So before issueing a refund, would you like to get some assistance and have the problem fixed? What problems are you experiencing?

If it’s related to connectivity, there’s a comprehensive guide on how to proceed with the A3, on the product’s documentation section online: https://www.uradmonitor.com/products/?sel=4#docs-4 , direct link: uRADMonitor with WIFI Configuration manual

Waiting for your input.

Thanks,
Radu

I suppose that’s possible, so I’m hoping Radu will be able to help resolve the issues. Since email seems unreliable, I’ll copy my reply here:

Radu,

I’m not sure how the previous emails didn’t arrive. They were replies to this very email thread, and show as sent successfully.

I have read the documents several times and spent a few hours troubleshooting to no avail. The furthest I was able to get things was:

• The device was accessible on the local wifi network at its IP address
• Through the online dashboard, the device still shows as offline. No new data is being received.
• Every 60-120 seconds of uptime, the device restarts itself. Sometimes it will come back up to the status described above, sometimes it will not be accessible at all, and will take several reboots before showing up on the local network again.

So there seem to be two issues:

1) The online dashboard is not connecting to the device.
2) It frequently reboots, and behaves inconsistently when it does.

As for online connection, since it has been accessible on the local network, it doesn’t seem to be a matter of its communication with the router – it’s clearly connecting successfully.

I don’t even know where to begin to troubleshoot the frequent reboots. I’ve tried keeping it plugged into the wall directly, and tried plugging it into a power strip with backup power, and the symptoms are the same.

If we can get it working reliably yet this week, I’m open to keeping it. Unfortunately I’m out of town again until Monday, so I won’t be able to do any further troubleshooting until then. I welcome any suggestions you have that could resolve the issues.

Thanks