Home Forum Support 110000E7

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  • #6387
    Ken Scott
    Participant

    It appears my device is having a fault.
    It boots up and is responsive for maybe a minute then drops.
    Power is on but communication stops.

    Starting continuous ping to 192.168.4.155 – Jan 06, 2019 09:27:22
    Ping # IP Address RTT(ms) TTL Bytes Received
    1 192.168.4.155 2 63 64
    2 192.168.4.155 5 63 64
    3 192.168.4.155 5 63 64
    4 192.168.4.155 3 63 64
    5 192.168.4.155 3 63 64
    6 192.168.4.155 4 63 64
    7 192.168.4.155 2 63 64
    8 192.168.4.155 4 63 64
    9 192.168.4.155 3 63 64
    10 192.168.4.155 3 63 64
    11 192.168.4.155 4 63 64
    12 192.168.4.155 5 63 64
    13 192.168.4.155 3 63 64
    14 192.168.4.155 5 63 64
    15 192.168.4.155 2 63 64
    16 192.168.4.155 4 63 64
    17 192.168.4.155 2 63 64
    18 192.168.4.155 2 63 64
    19 192.168.4.155 2 63 64
    20 192.168.4.155 3 63 64
    21 192.168.4.155 3 63 64
    22 192.168.4.155 2 63 64
    23 192.168.4.155 3 63 64
    24 192.168.4.155 4 63 64
    25 192.168.4.155 4 63 64
    26 192.168.4.155 3 63 64
    27 192.168.4.155 6 63 64
    28 192.168.4.155 3 63 64
    29 192.168.4.155 3 63 64
    30 192.168.4.155 6 63 64
    31 192.168.4.155 3 63 64
    32 192.168.4.155 3 63 64
    33 192.168.4.155 4 63 64
    34 192.168.4.155 4 63 64
    35 192.168.4.155 4 63 64
    36 192.168.4.155 4 63 64
    37 192.168.4.155 3 63 64
    38 192.168.4.155 2 63 64
    39 192.168.4.155 2 63 64
    40 192.168.4.155 4 63 64
    41 192.168.4.155 2 63 64
    42 192.168.4.155 3 63 64
    43 192.168.4.155 3 63 64
    44 192.168.4.155 2 63 64
    45 192.168.4.155 2 63 64
    46 192.168.4.155 3 63 64
    47 192.168.4.155 3 63 64
    48 192.168.4.155 3 63 64
    49 192.168.4.155 3 63 64
    50 192.168.4.155 4 63 64
    51 192.168.4.155 1117 63 64
    52 TIMED OUT
    53 TIMED OUT
    54 TIMED OUT
    55 TIMED OUT
    56 TIMED OUT
    57 TIMED OUT
    58 TIMED OUT
    59 TIMED OUT
    Ping canceled
    Ping Successful
    51 of 59 packets returned successfully : 13.6% PACKET LOSS
    Round Trip Time (in milliseconds) Maximum/ Minimum/Average: 1117/1117/25

    #6389
    uRADMonitor
    Keymaster

    Can you open the unit’s IP in your browser to see what the internal webserver puts out? It is possible the high voltage inverter is failing to produce 380V, resulting in a reboot. Then it goes for DHCP lease again (~12sec) and so on.

    #6390
    Ken Scott
    Participant

    uRADMonitor 110000E7
    type:1 hw:109 sw:115 SBM20radiation:0CPM
    average:0.00CPM
    temperature:28.50C

    voltage:149V (13%)
    uptime:13s
    wdt:13s

    ip:192.168.4.155
    server:45.79.179.145
    http:0

    #6406
    Ken Scott
    Participant

    how do I get it fixed?

    #6415
    Ken Scott
    Participant

    Inspected unit and there is no sign of damage or moisture.
    Tried a new power supply.
    Runs fine for a few minutes then drops.

    How do we handle the repair?

    #6417
    Ken Scott
    Participant

    Do you have the schematics for it?
    No I don’t. are they available?

    #6421
    Ken Scott
    Participant

    In every case when I power it up it functions correctly with proper voltage, however after a few minutes it then drops. Should I proceed with the test you outlined?
    I do have a multimeter but am fairly unskilled at electronics.

    #6441
    uRADMonitor
    Keymaster

    Easiest solution would be a firmware upgrade, to help the high voltage inverter that seems to be failing.

    Here’s how to do it: https://www.uradmonitor.com/firmware-upgrade-guide/

    Can you get the usbASP programmer and try this? If yes I’ll send you the new firmware hex file.

    #6457
    Ken Scott
    Participant

    i have ordered the usbASP

    #6458
    Ken Scott
    Participant

    sent emails, messages and no response. Please email the firmware.

    #6483
    Ken Scott
    Participant

    @Radu,
    Firmware applied, so far so good. Thanks for the help and support.

    #6486
    uRADMonitor
    Keymaster

    I also lowered the inverter’s frequency, do you hear any hissing sound?

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