Home Forum Support Dashboard issues

  • This topic has 11 replies, 4 voices, and was last updated 5 years ago by Radu.
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  • #3984

    My unit is no longer shown in the dashboard. And yes, I am logged from the same network as the unit.

    Radu, maybe you could investigate to see what is the issue here?

    Thanks.

    #3986
    Steve
    Participant

    Hi nox,

    Is your unit on the map?

    Mine is on the map and everything seems to be working ok, but my dashboard is as empty as yours 😉 I couldn’t tell you how long it’s been like that for.

    Regards,

    Steve.

    #3987

    Hi Steve,

    Yes my unit is on the map. When the dashboard was first released I’ve got the unit registered in the dashboard, but in the meantime something happened.

    #3988

    I’ve found the old thread here. Not sure if the issues are related.

    #3989
    MPFG
    Participant

    Hello, with me it is the same. My device does not start on the dashboard. I am also on the same network. It is displayed on the map.

    Mein Gerät

    #3990
    Radu
    Keymaster

    Thanks all, issue found and fixed. Dashboard now shows units correctly. Please confirm.

    #3991
    Steve
    Participant

    Hi Radu,

    I can confirm my unit is in my dashboard now.

    Regards,

    Steve.

    #3992
    Steve
    Participant

    Oops, I forgot to mention that even though my unit appears and it shows in bold “uRADMonitor units available at your location:” above the table, at the very top it still says “There are no units attached to your account.”

    Regards,

    Steve.

    Attachments:
    #3995
    Radu
    Keymaster

    Hi Steve, that is correct, if you press the “ADD” button, that message will go away, as you’ll have one unit attached to your account.

    #3996
    Steve
    Participant

    Gotcha!

    Thanks, that did it. 🙂

    Regards,

    Steve.

    #3997

    Same thing here. Imho, that’s not very intuitive. I even didn’t see that message. :v

    #3998
    Radu
    Keymaster

    I’d be happy to improve it! Feel free to suggest any changes.

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