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October 22, 2020 at 8:32 pm #28542
Paul Probett
Participant

Hi Wolferl,

All sorted thanks. It appears that because we had clicked on the option to make the units “Hidden”, this was hindering us from accessing the graph data online, even though the units were active and recording. However, we have unselected the “Hidden” option and instead are using the “Randomize” feature. This maintains our clients privacy while still allowing us to obtain the online data.

Thanks to Radu for answering our email in a timely manner!