Home Forum Support Monitor online but grey on map

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  • #4226
    SaltoUYStation
    Moderator

    I look forward to the answer re: data not storing, also. Not sure what it would require of me if it is a “local”issue.

    #4227
    Radu
    Keymaster

    Thanks to your reports, problem is found and fixed. It wasn’t the frontend, it was deeper in the backend due to the automated backup script, the DB was affected.
    Everything should be ok now. Please confirm.

    #4249
    Bjorn Roesbeke
    Participant

    Everything seems to be back to normal now, however i see more units on the map shown in grey but listed as online.

    #4251
    SaltoUYStation
    Moderator

    It is curious. I unchecked the “show offline” command and more grey offline and online sites appeared. One in Japan shows September chart, states is online, but is a grey diamond on the map. Others that are grey, show as offline for status. For some reason, mine was interrupted and showed offline and came back online when I unplugged then plugged back in the unit’s electrical cable. That isn’t accessible to the cats (who are inside at night) so the cause of the interruption is unknown.

    Each of the screenshots below are of units that show as grey diamonds on the map.

    I wonder if all sites have residents in attendance keeping track of their units… maybe an email reaching out to all monitor owners (group email) to find out if everyone is still actively tending to their units would help. ~ Pia

    #4471
    Radu
    Keymaster

    I agree, we’ll have that in place once the notifications are implemented. As a first step, all unit owners received an account here. That account will be used for the notifications.

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