Home Forum Support A3’s and Smoggie’s online data not showing even though connected

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  • #28540
    Paul Probett
    Participant

    However, the stock communial monitor based in Romania has it’s “Detailed” data graphs available online, where as all of our ones do not.

    #28541
    Wolferl
    Moderator

    Hi Paul,

    It would help if you tell us the ID of at least one of the affected units…

    Cheers,
    Wolferl

    #28542
    Paul Probett
    Participant

    Hi Wolferl,

    All sorted thanks. It appears that because we had clicked on the option to make the units “Hidden”, this was hindering us from accessing the graph data online, even though the units were active and recording. However, we have unselected the “Hidden” option and instead are using the “Randomize” feature. This maintains our clients privacy while still allowing us to obtain the online data.

    Thanks to Radu for answering our email in a timely manner!

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