Further update on this. The device seemed to be resetting every six minutes or so. Incredibly infuriating. I couldn’t find anything about what ports it uses or if Firewalls need to be adjusted to let data in or out.

I’ve since put the device in the DMZ zone of my router, and therefore all ports are open. It now seems to be giving updates every minute and hasn’t reset for over an hour now.

So my non-official advice to anyone else having this issue… let all ports through for your device. Hopefully we’ll get an update as to which ports are important? I don’t see anything in the documentation.

My Sky router has a “DMZ” function, which puts one specific IP address on your network completely outside of the firewall. This seemed to have solved the problem.

In saying that, I’ve had intermittent data uploads today. Chunks of data are missing when I was away from home, and there wasn’t any internet issues with the router. So I’m unsure why that’s the case.

Alex