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  • May 7, 2020 at 7:08 am #28355
    Schit Tarața
    Participant

    Hi guys

    My recently received unit disconects from wifi no matter that is placed near AP WIFI.
    I am not able to use such a unit can u fix the problem ? for example autoreconect or something..

    I need to turn power off and off to reconnect every few hours

    Thank you

    May 7, 2020 at 9:27 am #28356
    Wolferl
    Moderator

    Hi there,

    It would help if you tell us the sensor model and unit ID…

    Cheers,
    Wolferl

    May 7, 2020 at 9:37 am #28357
    Schit Tarața
    Participant

    Hi

    Unit: #82000210 model A3

    Thank you

    Attachments:

    1. Screenshot_20200506-204841_Chrome.jpg

    May 10, 2020 at 3:35 pm #28360
    Schit Tarața
    Participant

    So nobody there to help me ?

    May 10, 2020 at 6:12 pm #28361
    Wolferl
    Moderator

    Hi,

    I don’t really know much about the A3. Usually they work very reliably.
    Have you recently used another access point?
    What happens if try to reboot your Wifi access point, when the connection hangs again?
    Can you try with a different Wifi network if the same problem happens there too?

    Just some ideas…
    Cheers,
    Wolferl

    May 11, 2020 at 3:06 am #28362
    Schit Tarața
    Participant

    Hi,

    Thank you for reply,

    I have tried several AP. I tried a separate wifi for this device..I just find it disconected and also the wifi configuration is lost. So there is a problem with this A3 but the company does not answer any of my emails.

    Also why they dont state that wifi connection is shit because you need to have the wifi AP within 2 metters not more ?

    I wamt this item to be replaced with one that has cable connection but lack of reply from the company make me think I need to go to consumer protection and complain

    Thats so bad, seems nothing that is made in Romania is not working like they say

    May 11, 2020 at 3:44 am #28363
    Schit Tarața
    Participant

    For example today morning was offline. My network name was lost and I found that in config had the name of the network that was preconfigured

    How remembers that network but my network no ?

    Attachments:

    1. Screenshot_20200511-055813_Chrome.jpg

    May 11, 2020 at 9:02 am #28365
    Wolferl
    Moderator

    I’m sorry that you’re experiencing problems.
    To me your description sounds like the power supply could be bad. The power supply delivered with your A3 should read 9 volts.
    Do you have any possibility to check that?
    You have mounted the antenna on your A3 correctly, right?
    If the issue still persists, you need to contact Radu directly.
    It could be that Romanian citizens are still in Corona virus lockdown and he can’t access his company emails.

    Cheers,
    Wolferl

    May 13, 2020 at 4:26 pm #28366
    Schit Tarața
    Participant

    Hi,

    Seems that I was using a faulty power adapter. I have changed the power source and now seems to be stable.

    I was contacted by the team and they will help me overcome the issue

    Thank you

    May 14, 2020 at 8:28 am #28367
    Wolferl
    Moderator

    Great you got it work again!
    Thanks for the feedback!

    Cheers,
    Wolferl

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